Privacy Policy

The Drive Bureau ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your data. We operate in compliance with India's Information Technology Act 2000, the IT (Amendment) Act 2008, and the Digital Personal Data Protection Act 2023.

By using our website or services, you consent to the collection and use of your information as described in this policy.

Information you provide directly:

• Full name and date of birth
• Mobile number and email address
• Driving licence number and scan/photo
• Aadhaar number and scan/photo
• Selfie photograph (taken at handover for verification)
• Emergency contact name and number
• Pickup address and trip destination
• Payment information (processed securely via Razorpay — we do not store card details)

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Device type and operating system
• Referral source (how you found us)

WhatsApp communications:

• Messages, documents, and images shared via WhatsApp during the booking process

We use your personal information to:

• Verify your identity and driving eligibility before handing over a vehicle
• Process your booking and manage your rental
• Contact you regarding your booking, pickup, return, and any issues
• Process payments and refund security deposits
• Comply with legal obligations (police verification if required)
• Improve our services and website
• Send booking confirmations and service-related communications
• Resolve disputes and enforce our Terms of Service

We do not use your information for unsolicited marketing without your consent.

Your KYC documents (driving licence and Aadhaar) are collected solely for identity verification and compliance purposes. These documents are:

• Stored securely with access limited to authorised staff only
• Never shared with third parties for commercial purposes
• Retained for a period of 3 years from the date of rental as required by applicable law
• Deleted securely after the retention period

If you wish to request deletion of your KYC data before this period, please contact us at hello@thedrivebureaucom. Note that deletion may not be possible during an active or disputed rental period.

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Law enforcement: When required by a court order, police request, or applicable law
• Insurance providers: In case of an accident or insurance claim
• Payment processors: Razorpay processes payments securely — your card/UPI details are never stored by us
• Legal disputes: To enforce our terms, protect our rights, or respond to claims

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. These include:

• Encrypted storage for sensitive documents
• Password-protected access to customer records
• Limited access — only authorised team members can view your data
• Secure payment processing via Razorpay (PCI-DSS compliant)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you in the event of a data breach that affects your personal information.

Our website may use cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand user behaviour. You can disable cookies in your browser settings, but this may affect some website functionality.

We may use Google Analytics to track aggregate website usage data. This data is anonymised and does not identify individual users.

When you contact us via WhatsApp, your messages and shared documents are subject to WhatsApp's own Privacy Policy (Meta Platforms). We use WhatsApp solely for booking communication and document collection. We do not share your WhatsApp conversations with third parties except as required by law.

Under the Digital Personal Data Protection Act 2023, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Grievance redressal: Lodge a complaint if you believe your data rights have been violated

To exercise these rights, contact us at hello@thedrivebureaucom or +91 98765 43210. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.

For privacy-related questions, requests, or complaints, contact our Grievance Officer:

• Company: The Drive Bureau
• Address: Andheri West, Mumbai, Maharashtra
• Phone: +91 98765 43210
• Email: hello@thedrivebureaucom
• Response time: Within 30 days of receipt